Hello, I have a download.trojan on my moms computer. I went to the symantec website where is said how I could be able to remove it by entering safe mode taking system restore off ect, The only thing is that I can not get into safe mode when I press f8 it freezes and I am not allowed to choose anything, this has caused a big problem I would like to know if there is anyways that I could go about removing it would anyone be able to help???