Virus Removal

Discussion in 'System Security & Infection Support' started by siege_war, Nov 25, 2003.

  1. siege_war

    siege_war

    Joined:
    Oct 29, 2003
    Messages:
    12
    Likes Received:
    0
    Location:
    St Cathrines
    Hello,

    I have a download.trojan on my moms computer. I went to the symantec website where is said how I could be able to remove it by entering safe mode taking system restore off ect, The only thing is that I can not get into safe mode when I press f8 it freezes and I am not allowed to choose anything, this has caused a big problem I would like to know if there is anyways that I could go about removing it would anyone be able to help???
     
    siege_war, Nov 25, 2003
    #1
    1. Advertisements

  2. siege_war

    James Photojournalist VIP Member

    Joined:
    Dec 24, 2002
    Messages:
    6,662
    Likes Received:
    35
    Location:
    Maine, USA
    I had that virus on my old machine at work, I was dumb to "trust" a flakey site. :redface

    Everytime you hit F8 it locks up? I believe you can shut the service down in normal mode by going to Control Panel and Admin Tools | Services.
     
    James, Nov 25, 2003
    #2
    1. Advertisements

  3. siege_war

    siege_war

    Joined:
    Oct 29, 2003
    Messages:
    12
    Likes Received:
    0
    Location:
    St Cathrines
    what am I trying to shut off? the computer does not let me choose to go into safe mode boot properly or anything like that, The only reason is that NAV does nt let you delete the actual trojan it quarantines it and then says that you cant delete it and it cannot be fixed :doh
     
    siege_war, Nov 26, 2003
    #3
  4. siege_war

    James Photojournalist VIP Member

    Joined:
    Dec 24, 2002
    Messages:
    6,662
    Likes Received:
    35
    Location:
    Maine, USA
    There's a service named Windows System Restore, disable that.
     
    James, Nov 26, 2003
    #4
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.