OT Canon BJC 4300 query

Discussion in 'DIY Computers' started by Jay, Jan 31, 2004.

  1. Jay

    Jay Guest

    Sorry for being OT here.

    Got a problem with a customer's BJC 4300, a printer I am totally
    unfamiliar with.

    Cable is fine, power is fine.

    Switch on, printer makes a beep and leaves the green light flashing.
    Resume button hs no effect. Ink carriage is "parked" in the centre
    rather than to the right.

    Press the "cartridge" button and it just beeps twice and sits there.

    Replace the ink unit with the scanner unit, printer instantly parks
    the head correctly, green light stops flashing and it sits there
    waiting to go.

    Customer has no replacement cartridges and doesn't want to buy any in
    case the printer is dead!

    Is this just out of ink, or is the print head knackered? Or is it
    something else?

    cheers,

    jay
     
    Jay, Jan 31, 2004
    #1
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  2. Jay

    dslr Guest

    As far as I can recall (it's a long time since I used mine) this printer
    has no means of reporting ink levels. That leaves either the head or the
    printer. Since it appears to accept the scanner head, I would assume
    the printer is OK, and the contacts in the head carriage assembly.

    Two things to try - firstly, does the customer have the second print
    head. IIRC, these were often supplied with two heads, one black only and
    one black & colour. If so, can you try the second head? Failing that,
    try "gently" cleaning the contacts on the side of the head.

    If all that fails, I'd guess the head is knackered. This leaves two
    options for testing - either get a black only head or a colour one.
    Looking at the only site I have bookmarked, www.7dayshop.com the prices
    are as follows; BC20 Black only £17-90, BC21E Colour £28.90. Both
    include the ink, and the BC21E has replacable ink tanks thereafter.
    Actually they are pretty easy to refill.
    Prices locally are likely to be a bit more than those if the customer
    can't wait for delivery from 7dayshop (usually around 10 days if they
    have stock)
     
    dslr, Jan 31, 2004
    #2
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  3. Jay

    Jay Guest

    Thanks very much.

    jay
     
    Jay, Jan 31, 2004
    #3
  4. Mine always does that, you can try install a cartridge (which it accepts) -
    turning the printer off, then forcing the print holder to the middle where
    you can change the cartridge - Then push it back to the right hand side. It
    works for me,.I'm not too sure you'd want your customer to try that tho ;o)

    Alex
     
    Alex Marshall, Jan 31, 2004
    #4
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