Some time ago I uninstalled "Spotmau PowerSuite 2012" from my computer using the uninstall function in windows 7. Due to some problems with my computer I tried yesterday to reinstall the spotmau software, but when I try to do so I get message saying that the programs is already on my computer. It then asks if I want to proceed, but when I try to the cursor freezes when I try to input my email address and the security key. I therefore cannot reinstall the software. Spotmau no longer have a telephone helpline, and they can take several days to answer emails.\n\nI have searched for any hidden files/parts of the software that were not all uninstalled, but can't find any. Are there any suggestions as where I should look?