Need urgent advice.

Discussion in 'Computing' started by Tom, Oct 6, 2004.

  1. Tom

    Tom Guest

    Hi , I started my XP home system up tonight, and after the ASUS screen comes
    the Black windows XP home screen and the load bar, but from there it goes to
    a dark blue screen with a stationary dash in the top right hand corner.

    And there it stayed, so eventually I turned it off at the wall, same again
    on the next try except it gave me the screen saying it had been shut down

    From here I took the normal start up choice which had the same blank screen
    result, switched it off at the wall and tried the restore point option which
    also ended in the blank screen.

    Finally went for the safe mode option and eventually got a desktop screen.

    Any advice on where I should look as to the cause of this problem?

    I would appreciate and advice.

    Tom, Oct 6, 2004
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  2. Tom

    Sandgroper Guest

    When you get to the blank screen with the cursor , type
    That should start up XP.

    What have you done to your computer recently ? , as it appears that on boot
    up , that the OS is processing an empty autoexec.bat file stopping at the
    cursor with a blank screen instead of loading XP.
    Sandgroper, Oct 6, 2004
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  3. Tom

    DalienX Guest

    He said dark blue screen with a stationary cursor, not a black screen
    with a flashing cursor...

    obviously if the computer boots in safe mode but wont boot normaly then
    it is a driver issue.
    DalienX, Oct 6, 2004
  4. Tom

    Sandgroper Guest

    Ever thought that something may have changed the screen colour to blue ? ,
    and perhaps there is no flashing cursor because it hasn't been defined in
    any start up file.

    There is not much information to go on in the original post to give an
    accurate answer , so you ask the obvious questions first.
    Sandgroper, Oct 6, 2004
  5. Tom

    Charlie Guest

    get into safe mode and do a system restore to the most recent backup (if
    it's recent enough to not cause you any problems) is the simplest thing
    to try. alternatively you could unplug any unnecessary bits of the pc
    the try starting (and troubleshoot to find the problem one if it works)

    Charlie, Oct 6, 2004
  6. Tom

    Tom Guest

    Thanks but its definitely a dark blue screen and the white dash at the top
    of the screen is stationary, I can't type anything there, and it wont
    respond to any keyboard input, power off at the power supply is the best I
    can do.

    I havn't done anything to the comp recently.

    Tom, Oct 7, 2004
  7. Tom

    Tom Guest

    Thanks and I just tried that and restored to about a month ago, but same
    result, after the windows load bar the same blue screen came back and that
    was it.

    Tom, Oct 7, 2004
  8. Tom

    atec Guest

    use the install cd , boot to repair and run it .
    atec, Oct 7, 2004
  9. Tom

    Sandgroper Guest

    On boot up press F8 and go into the menu and select "Step by step
    confirmation" and press [Y] to accept each prompt to see where the system
    Sandgroper, Oct 7, 2004
  10. Tom

    Tom Guest

    Starting in safe mode and looking at the event viewer for the moments of my
    initial boot problem , these are the events and are duplicated over and over
    while I have been trying to boot the thing. ( except the bug check event,
    that has only been recorded once.)

    1) The computer has rebooted from a bug check. The bugcheck was 00xc0000415
    (0xe1943200, 0x00000000, 0x00000000, 0x00000000) a dump was saved in

    2)DCOM got error " this service cannot be started in safe mode" " attempting
    to start event system with arguments" in order to run server

    3) device\DEVICE\harddisc0\D has a bad block.

    4)The driver has detected that driver\device\IDE\ide port 0 has old or out
    of date firmware. reduced performance may result.

    5)Application popup, HELPSVC.EXE - application error.
    The instruction at " 0x752b1d76" referenced memory at " 0x752b1d76" the
    referenced data was not placed into memory because of an l/0 error status of
    " 0x00009c".

    Does this info give anyone an idea of what could be the problem ?

    Tom, Oct 7, 2004
  11. Tom

    Tom Guest

    Thanks, but I couldn't find that option XP HOME ? set up menue? this was the
    right place to look?

    Tom, Oct 7, 2004
  12. Tom

    derek / nul Guest


    Whatever the problem is, its terminal. It feels to me like some hardware is
    If you try a reinstall of the OS and it works, then all is ok, if it doesn't
    work you have broken hardware.
    derek / nul, Oct 7, 2004
  13. Tom

    Ernest Guest

    normal routine if a problem of some sort
    requested service did not start, usually not a big problem
    suspect this is the problem, hardware error in the hdd and some
    code not readable, likely important code for the operating system.
    Not sure what effect this has but see it often
    This service could not be loaded for some reason
    if you have access to another system try placing your drive
    in thatas a second drive and use the other system to check
    the disk and defrag it and see if that helps. suspect you will
    have to rebuild the system, probably on a new disk

    Deadly Ernest

    (my new keyboard, with small keys,
    accepts full responsibility for all
    typographical and spelling errors)
    Ernest, Oct 8, 2004
  14. Tom

    BruceM Guest

    I don't think he's getting that far?
    Try a new keyboard first?

    BruceM, Oct 9, 2004
  15. I've got a SD Card Reader which causes my PC do to this if I leave it
    plugged in at bootup.

    Have you attached any new USB devices lately? Try pulling out all your USB
    devices, then reattaching and rebooting one by one.

    Peter and Susan, Oct 9, 2004
  16. Tom

    Tom Guest

    Thanks, I have a card reader attached so will pull it out and give it a go.
    Tom, Oct 9, 2004
  17. Tom

    Tom Guest

    What I ment to say was that when I boot up and enter set-up, I cannot find
    anything that gives me the step by step confirmation option.

    Tom, Oct 9, 2004
  18. Tom

    Tom Guest

    Thanks, any reason why I can't check disc and defrag on current system?

    Tom, Oct 9, 2004
  19. Tom

    Ernest Guest

    Since the system is not loading up properly you do not know
    what is not working right and trying that on this disk runs a
    risk of not detecting all errors and also a very small risk of
    causing further problems. Best done from a known good
    working system.

    Deadly Ernest

    (my new keyboard, with small keys,
    accepts full responsibility for all
    typographical and spelling errors)
    Ernest, Oct 9, 2004
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