Memory Issue

Hey everyone, I'm here in Florida right now. My laptops in awesome working order, but my Uncle's is messed up right now. I've come to you guys for some help with his Desktop PC. It's a Dell XPS T450 Dimension Computer. Here's whats up:

At certain times while he is online, his Aniti-Virus Program (Norton) glitchs up on him, and he gets a message like this:

SINGLE-BIT ECC ERRORS IN MEMORY BANK 4

Also, when he tried uninstalling a program, he got:

Uninstall Programs no longer needed
NMAIN
Caused an Invalid page fault in ModuleKernel32.dll
9210 Stuck Key

My Uncle also says he only has 57% memory at times.


Any help is greatly apprechiated. Thanks! :thumbs

 

Well you don't have to worry about the ECC error. The ECC ram will fix those errors on the fly. ECC stands for Error Checking & Correction.

As for the other issue, are you sure that's the exact error message? What OS does he have? Probably Windows 98? I would if possible format his drive and re-install his OS..

 

he has Windows 98, and I registered him to this forum the other day as RacerI95. I'm pretty sure thats the error message, but I can't guarantee it..he's activating his account today and I'm going to try and teach him how to use these. He learns quickly :thumbs. He may be able to explain the problem better than me.

 

Ok, point him to this thread when you show him how to get around here.

 

Don't worry about the ECC errors, they normally fix them selves on the fly, but sometimes report you the error.

I would backup your data and format your drive and then re-install 98.

-Easy on the caps there too...

 

Hi: reinstalling windows 98 I have done it and also Norton Systems works and still have not been able to fix it. What does it means stuck key number9210 or 09210 and single-bit ecc error in memory bank 4. Also DMI event log--pre boot error. All these information is given to me and I have tried to see what could it be but unfortunate still there.

 

Did you do a format though? I could not find aything about the stuck key error. But the ECC error in bank 4 means thats the peice/location where the error happened.

 

If you didn't do a format and just install Windows again, it most likley would not fix the issue.

 

I'm back in Florida now and we're going to do that next week

 

He went ahead and had it looked at, and it seems to have been repaired.

Unforunately, he sees the same STUCK KEY ERROR, saying the Keyboard Pre-boot is not functional. We think he needs a new keyboard, but it works OK with another computer. What may be wrong?

 

Okay it hasn't been malfunctioning lately.
(Oh yeah and about the Caps he always types like that)

 

That's good. What did they do to fix the problem?

 

I'm not quite sure, but he had it inspected and I think it was fixed. We saw the Keyboard error only once so it must've been fixed by Norton or something.