Kaspersky antivrus

Discussion in 'PC Technical Talk' started by E. J. Jewell, Jan 13, 2010.

  1. E. J. Jewell

    E. J. Jewell Guest

    My licence for Kaspersky anti virus expired recently. I bought a new
    licence key from the Kaspersky web site but, when I tried to activate
    it, I was told that it was not compatible with the version of KAV which
    have (7.0).

    I went back to the web site and downloaded the latest version of the
    software (KAV 2010) but I have hit a problem installing it. First of
    all it is telling me that I have McAfee on the computer and that it must
    be removed. It is welcome to remove whatever McAfee components it has
    found. So far as I know I have never had McAfee on the computer and it
    doesn't appear in the Add/Remove list. Next, when we get to the start
    of the install proper, before anything appears on the progress bar, a
    message box comes up telling me that the computer needs to be restarted.
    When the computer is restarted[1] the installer starts up again. Once
    again it tells me that I have McAfee and once again it tells me to
    restart the computer before anything has appeared on the progress bar.
    Restarting seems to have got me nowhere.

    What can I do to get the installation to go to completion?

    [1] Actually, rather than restarting, I shut down the computer and start
    it up again. Windows restart has not worked on this computer since I
    upgraded Windows XP from SP1 to SP2. Clicking on Restart shuts down
    Windows and the computer then hangs rather than rebooting.

    Hope you can help.

    I have gone to the Kaspersky Support web pages but it seems to be
    impossible to submit a problem without having a user-id and password.
    Any ideas how I could get in tough with Kaspersky Support? They don't
    seem to have an e-mail address for support.

    Any ideas how I could get Windows Restart to work?

    Thanks.
     
    E. J. Jewell, Jan 13, 2010
    #1
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  2. E. J. Jewell

    Graham J Guest

    Re-install Windows from the manufacturer's recovery disk.

    DO NOT CONNECT IT TO THE INTERNET.

    When it first starts remove McAfee completely.

    Connect it to the internet via a router and install KAV. Then proceed with
    all the other wiindows updates.
     
    Graham J, Jan 13, 2010
    #2
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  3. E. J. Jewell

    Ian Guest

    I suggest you install XP SP3, though you may have already done so.

    If you don't have McAfee, as far as you know, you could save a back-up
    of the registry, and remove all references to McAfee from the registry.
     
    Ian, Jan 13, 2010
    #3
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