iPhone 4S' Mail's unread e-mail attachments, but where?

Discussion in 'iPhone' started by Ant, Dec 27, 2014.

  1. Ant

    Ant Guest

    Hi!

    I am helping a client with his old iPhone 4S' Mail that shows three/3
    unread e-mail attachments. So far, he was unable to find them and even
    tried to delete some unwanted e-mails and read all his e-mail
    attachments, but Mail still showed 3/three. We tried upgrading iOS
    v7.1.2 to v8.1.2, but that didn't fix it. We also tried marking all
    (about ten/10) e-mails with attachments as unread (were already read)
    and then read, but that did not help. :(

    What could be the problem? From a quick Google search, it seems like it
    could be a server problem? My client uses both POP3 and IMAP with two
    different e-mail addresses and providers (USC's Office 365 [IMAP] and
    EarthLink's e-mail service [POP3 and SMTP].

    Thank you in advance. :)
    --
    "At high tide the fish eat ants; at low tide the ants eat fish." --Thai
    Proverb
    /\___/\ Ant(Dude) @ http://antfarm.ma.cx (Personal Web Site)
    / /\ /\ \ Ant's Quality Foraged Links: http://aqfl.net
    | |o o| |
    \ _ / If crediting, then use Ant nickname and AQFL URL/link.
    ( ) If e-mailing, then axe ANT from its address if needed.
    Ant is currently not listening to any songs on this computer.
     
    Ant, Dec 27, 2014
    #1
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  2. Ant

    Lewis Guest

    This makes no sense.
     
    Lewis, Dec 27, 2014
    #2
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  3. Ant

    David Empson Guest

    There is no concept of an e-mail _attachment_ being unread, so what do
    you actually mean?

    Are you perhaps referred to the red badge on the Mail app showing the
    number "3"? If so, that refers to unread messages, nothing to do with
    attachments.
     
    David Empson, Dec 27, 2014
    #3
  4. Ant

    Ant Guest

    In the mailboxes, it shows 3 unread attachments. It's not red color.
    It's blue color. Hmm, maybe I need to take a screen capture of it which
    I need to figure out how to do it.
    --
    "The antics begin!" --SimAnt Game
    /\___/\ Ant(Dude) @ http://antfarm.ma.cx (Personal Web Site)
    / /\ /\ \ Ant's Quality Foraged Links: http://aqfl.net
    | |o o| |
    \ _ / If crediting, then use Ant nickname and AQFL URL/link.
    ( ) If e-mailing, then axe ANT from its address if needed.
    A song (i/wa)s playing on this computer: Mark 'Oh - Words (Radio)
     
    Ant, Dec 28, 2014
    #4
  5. Ant

    Rod Speed Guest

    Rod Speed, Dec 28, 2014
    #5
  6. Ant

    Patty Winter Guest

    http://www.lmgtfy.com/?q=iphone+screenshot
     
    Patty Winter, Dec 28, 2014
    #6
  7. Ant

    Your Name Guest

    Your Name, Dec 28, 2014
    #7
  8. Ant

    Ant Guest

    Yeah, I did that earlier and found
    http://support.apple.com/en-us/HT200289 ... However, I had to wait for
    tech illiterate user to do it and e-mail me a screen shot to share with
    you guys: http://i.imgur.com/2ymPPhE.gif ... :) I hope this explains the
    issue better.
    --
    "Ants can attack with a grain of rice." --a Malagasy Proverb
    /\___/\ Ant(Dude) @ http://antfarm.ma.cx (Personal Web Site)
    / /\ /\ \ Ant's Quality Foraged Links: http://aqfl.net
    | |o o| |
    \ _ / If crediting, then use Ant nickname and AQFL URL/link.
    ( ) If e-mailing, then axe ANT from its address if needed.
    Ant is currently not listening to any songs on this computer.
     
    Ant, Dec 28, 2014
    #8
  9. Ant

    Rod Speed Guest

    That's just saying that there are 3 attachments, not that they are unread
    attachments.
     
    Rod Speed, Dec 28, 2014
    #9
  10. Ant

    badgolferman Guest

    My phone does not have that category you have circled in the image even
    though I have messages with attachments still sitting in my Inbox.

    The messages I have show a paper clip to the left of the message if
    there is an attachment associated with it. Maybe you can look at the
    All Inboxes category and find the paper clips to the left.
     
    badgolferman, Dec 28, 2014
    #10
  11. Ant

    David Empson Guest

    That is an optional smart mailbox which simply lists all messages which
    have attachments, in any mailbox for any account, as a means of quickly
    locating messages which have attachments. It is not indicating they are
    unread.

    If you go into the Attachments mailbox, and tap on one of the messages
    to read it, you can find out where it is located by tapping the folder
    icon at the bottom, which shows the account name in the process of
    asking you where you want to move the message. It also shows the current
    mailbox greyed out. (Note there may be some others like Drafts which
    will also be greyed out, because it won't let you move a received
    message to Drafts.)
     
    David Empson, Dec 28, 2014
    #11
  12. Ant

    David Empson Guest

    It is an optional smart mailbox. You can enable it by going to the top
    level Mailboxes list, tapping Edit (top right corner) then enabling the
    Attachments mailboxes (there are lots of others there as well).
     
    David Empson, Dec 28, 2014
    #12
  13. Tap the "Edit" button.
     
    Michelle Steiner, Dec 28, 2014
    #13
  14. Ant

    Ant Guest

    Interesting. I remember my client deleted several e-mails with their
    attachments, but that "3" number value never changed. Hmm! I'll pass
    this e-mail to him as a FYI.
    --
    "When an ant gets wings, it loses its head." --Bosnian Proverb
    /\___/\ Ant(Dude) @ http://antfarm.ma.cx (Personal Web Site)
    / /\ /\ \ Ant's Quality Foraged Links: http://aqfl.net
    | |o o| |
    \ _ / If crediting, then use Ant nickname and AQFL URL/link.
    ( ) If e-mailing, then axe ANT from its address if needed.
    Ant is currently not listening to any songs on this computer.
     
    Ant, Dec 28, 2014
    #14
  15. He deleted it or move it into the trash? If he hasn't emptied the
    trash, it's not deleted.
     
    Michelle Steiner, Dec 28, 2014
    #15
  16. Ant

    Ant Guest

    Ooh, good point on the empty trash part. I'll forward this newsgroup
    post to him. Stay tuned and thanks. ;)
    --
    "An ant on the move does more than a dozing ox." --Mexican Proverb
    /\___/\ Ant(Dude) @ http://antfarm.ma.cx (Personal Web Site)
    / /\ /\ \ Ant's Quality Foraged Links: http://aqfl.net
    | |o o| |
    \ _ / If crediting, then use Ant nickname and AQFL URL/link.
    ( ) If e-mailing, then axe ANT from its address if needed.
    Ant is currently not listening to any songs on this computer.
     
    Ant, Dec 28, 2014
    #16
  17. Ant

    Lewis Guest

    No it doesn't. There is no such thing as an "unread attachment".
     
    Lewis, Dec 28, 2014
    #17
  18. Ant

    Lewis Guest

    That has nothing to do with unread messages or "unread attachments" that
    is showing that there are a total of three attachments.
     
    Lewis, Dec 28, 2014
    #18
  19. Ant

    badgolferman Guest

    Thanks for the tip.

    Since you know more than the average iPhone user can you tell me how to
    get rid of the two folders in my Trash? There is a RSS Feeds and
    Conversation History in Trash and I can't delete them. There is also a
    Conversation History at the same level as the Inbox/Sent/Outbox etc.
    This is all in my MS Exchange account. I have deleted them from my
    laptop Outlook and emptied the Trash, but they remain on the iPhone.
     
    badgolferman, Dec 28, 2014
    #19
  20. Ant

    David Empson Guest

    Sorry, I have no experience with MS Exchange accounts.
     
    David Empson, Dec 28, 2014
    #20
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