IMAP Outlook 2013 problem

Discussion in 'PC Technical Talk' started by Graham J, Jun 9, 2013.

  1. Graham J

    Graham J Guest

    Last Monday (3 June) I set up new PC with Windows 7 Pro and Office 2013.
    Configured Outlook with IMAP to use an existing email account. Can
    send and receive email OK.

    Client has existing XP PC running Outlook 2000. Wants to use this for
    email at the same time, for same email account. So I archive the
    existing stored email, delete the old POP3 account, and create a new
    account using IMAP. Create a rule to deal with sending emails, so
    outgoing mail is copied to the IMAP "Sent" folder. All OK.

    This works until sometime Tuesday 4 June.

    XP machine continues to receive all incoming email, and sends email as
    expected.

    W7 machine stops receiving email. Send/receive function appears to work
    as expected, task manager shows network traffic at volume expected for
    the ADSL connection; but no new mail actually visible. Not evident
    whether newly composed emails are actually sent - did not check this.

    I spend some time trying to find whether (inexpert) user has somehow
    applied a filter to hide all incoming messages; but can't find anything.
    Both read and unread messages up to the end of Tuesday are shown in
    the inbox as expected.

    Looking with Webmail confirms new messages received after Tuesday,
    matching what the XP machine shows.

    So on W7 machine I delete the IMAP account (which deletes all the local
    emails) and re-create it. Did this on Thursday evening. Works as
    expected, shows all emails up-to-date, and can send OK. Both PCs show
    consistent view of emails.

    Will check with client again tomorrow.

    Meanwhile, does anybody know whether this is a recognised problem with
    Outlook 2013 and IMAP? Or whether there is in fact a filter that can
    hide all incoming emails?

    I've seen other people have problems using Windows Live Mail and IMAP;
    is there a general problem with IMAP? Particularly when used on
    real-world rural internet connections running at about 1 Mbits/sec?

    TIA
     
    Graham J, Jun 9, 2013
    #1
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