Dabs.com warranty repaired items

Discussion in 'DIY Computers' started by Nick Le Lievre, Mar 26, 2010.

  1. Thinking of purchasing a 50" Samsung warranty repaired Plasma tv from
    dabs.com for £ 480 ex VAT inc delivery. The item is warranty repaired
    and the packaging is tatty.

    I wonder if the TV has actually been repaired or whether Samsung just
    sent them a refurb unit back in the same box it was sent in. Dabs give a
    90 day warranty on used stock so I would be able to have it collected
    for free and refunded should it fail within 90 days.

    I am also wondering whether I would be able to register the warranty on
    the TV with Samsung allowing me to send it back to them if it should
    fail after 90 days.

    I suppose its a bit of a risk but with the DSR as it is nowadays not
    such a big one.
     
    Nick Le Lievre, Mar 26, 2010
    #1
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  2. Samsung will probably say that its not covered by their warranty because
    its already been sent back under warranty and not sold as new whether
    this is actually the case when you try to register the serial number of
    the tv on their website is another matter. Perhaps its already been
    registered when it went into repair and therefore will be invalid, or
    its a refurb unit that is invalid.

    Dabs will probably state that their warranty is 90 days and that I
    should ring Samsung to find out if I am covered after that. I am sorely
    tempted to take a risk as I know if it fails within 90 days dabs will
    have to send UPS to pick it up and I will get a full refund and I might
    be able to register a warranty with Samsung as an extra bonus.
     
    Nick Le Lievre, Mar 26, 2010
    #2
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  3. Well I was thinking of connecting my laptop to it to use a a PC screen
    so you have pre-empted me there.
     
    Nick Le Lievre, Mar 26, 2010
    #3
  4. What question are you actually asking here?
     
    Simon Finnigan, Mar 26, 2010
    #4
  5. From Samsungs website "Warranty periods and warranty services are
    intended as a guide only and variations may occur. The warranty period
    applies from the date of purchase by the first customer and is
    transferable only between end-users."

    So if dabs.com sent the TV back for repair themselves then the warranty
    would not be transferable to me as they are not an end user. So it looks
    like I will not be covered by Samsungs warranty but then again if an end
    user sends a TV back to dabs for repair and they send it onto Samsung
    how can they tell who the end user is, unless dabs pass on that info so
    that Samsung can send a replacement directly.

    I will most probably purchase on the strength of dabs 90 day warranty
    and will attempt to register the warranty in my name which may or may
    not be successfull.
     
    Nick Le Lievre, Mar 26, 2010
    #5
  6. Simon Finnigan wrote
    Its a statement of fact rather then a question.
     
    Nick Le Lievre, Mar 26, 2010
    #6
  7. It all comes down to Samsungs warranty I think it must of been
    registered when it went back for repair, if dabs registered it in their
    name then it wont be transferable if they registered it in the name of
    the first customer then it is transferable.

    It must of been registered in order to get the warranty service, I
    suppose when I get the TV and if I cannot register it in my name I can
    always phone Samsung to find out who the registered owner is, its
    probably dabs hence why they only offer 90 days but that could just be
    so they do not get comebacks after that and does not mean the warranty
    cannot be transfered to me.

    It also depends on when/if it was originally purchased.
     
    Nick Le Lievre, Mar 26, 2010
    #7
  8. Also when they say its only transferable between end users you could
    interpret that to mean it cannot be transferred between vendors it does
    not necessarily mean it cannot be transferred between a vendor and me.
     
    Nick Le Lievre, Mar 26, 2010
    #8
  9. They are very, very bad. Emails are replied to with boilerplate without
    any real attempt to resolve the problem. CS email is outsourced so
    there is little incentive to sort things out.

    Dabs still owe me an additional paper tray for an HP4700DTN laser, but I
    gave up pursing it. Printed last email - with all the preceding email
    exchange, it came to over 20 pages.
     
    Mike Tomlinson, Mar 27, 2010
    #9
  10. Whereas I have used dabs on many occasions in the past and had few problems,
    had a TV from them back in 2006 that was faulty on arrival, I returned it
    but did not put the RMA number on it as I was becoming unwell at the time
    and 3 months later after I got out of hospital I managed to get a refund
    (after proving UPS had returned it).

    I had a motherboard that arrived DOA and they picked that up and replaced it
    without issue also a CPU, had a B grade motherboard from them that worked
    fine and many other orders with no problems. I did however have a B grade
    Acer TV from them also in 2006 and also around the time I became unwell -
    that was sold as having a crack in the right speaker which it did however
    there was another problem with the colours most notable on faces
    unfortunately as I was in hospital the 90 day warranty past before I had a
    chance to send it back so I ended up keeping it, it worked but was never
    right.

    Overall though I find them to be satisfactory they understand the DSR and do
    reply to emails within 1 day and usually their replies are helpfull.
     
    Nick Le Lievre, Mar 27, 2010
    #10
  11. It seems like you`re getting back to posting train of thought emails,
    replying to yourself numerous times, which is normally followed by a period
    of silence from you. Maybe worth thinking long and hard if this is another
    of those times.
     
    Simon Finnigan, Mar 27, 2010
    #11
  12. Yeah this is how it normally starts, better refrain from using the computer
    for awhile and hopefully my mind will settle again.
     
    Nick Le Lievre, Mar 28, 2010
    #12
  13. Nick Le Lievre

    Conor Guest

    CHECK THE MODEL NUMBER. There were some that went through a clearance
    auctions recently. Were quite fine but the resolution was piss poor -
    something like 800x600.
     
    Conor, Mar 29, 2010
    #13
  14. Model number is PS50B451 resolution is 720p/1080i or 1366*768, I do not
    really need 1080p as HD tele is currently broadcast in 1080i only
    blu-ray would benefit but I do not watch much blu-ray.
     
    Nick Le Lievre, Mar 29, 2010
    #14
  15. Nick Le Lievre

    Roger R Guest

    Yes, then they were taken over by BT. So what do you expect.

    Roger R
     
    Roger R, Mar 29, 2010
    #15
  16. Nick Le Lievre

    Conor Guest

    Good man. Didn't want you to end up buying one of the low resolution
    ones. Many of the silly muppets at the auction didn't bother checking
    the model number so paid as much as they would for a 1080p one for one
    that didn't even do 720p
     
    Conor, Mar 29, 2010
    #16
  17. Well the TV arrived today and surprise surprise it was missing the
    remote! Box was in a terrible state but I expected that, the guy from
    UPS said they took pictures of it just in case, Have contacted dabs for
    an RMA so they should come and pick it up and give me a refund. I have
    run some new packing tape around it which will hopefully hold it together.
     
    Nick Le Lievre, Mar 29, 2010
    #17
  18. Nick Le Lievre, Mar 29, 2010
    #18
  19. Does he have a mental illness or was it temporary brought on by chronic
    cocaine and alcohol abuse... in anycase I guess he is prone to it.
     
    Nick Le Lievre, Mar 29, 2010
    #19
  20. He got out just in time. Made millions from the sale.
     
    Mike Tomlinson, Mar 29, 2010
    #20
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