Can't remove files from Add/Remove

Discussion in 'Software' started by loribee59, Dec 20, 2004.

  1. loribee59

    loribee59

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    I'm in the process of reinstalling my Epson RX 500 multifunction printer, and I can't get rid of the three files in my ADD/REMOVE program:

    Epson Cardmonitor
    Epson Photostarter
    Espon Scan

    The error message I got when I tried to remove it:

    "An installation support file could not be installed.
    The system cannot find the file specified."

    Will I need to dig in the registry, or is there a patch or a utility to deal with this?

    thanks in advance!

    ~Lori

    Dell Dimension 4100
    Windows XP Home, SP2
    512MB RAM
     
    loribee59, Dec 20, 2004
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  2. loribee59

    Fenis-Wolf VIP Member

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    Well just install over those files. So go download or get the Epson cd out, and just reinstall. It should replace those automatically. Just sounds like a bad install and the uninstaller didn't get setup right.
     
    Fenis-Wolf, Dec 20, 2004
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  3. loribee59

    spike228 ST 38 VIP Member

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    i think there are programs out there that will clean remains of unsucessfully installed programs like that. i'm not sure.
     
    spike228, Dec 20, 2004
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  4. loribee59

    James Photojournalist VIP Member

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    Those only work properly if you have that app installed before you install the program you want to uninstall.

    I would try what Josh (Fenis) suggested. It sounds like some of the files required to remove the app were deleted.
     
    James, Dec 20, 2004
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  5. loribee59

    loribee59

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    I managed to remove them manually by going into the Registry. Found the instructions elsewhere and followed it to the letter.

    Now I'm having a problem RE-installing one of the program for my printer.....won't let me install as some files are missing (see post "KB 810608...")

    :doh
     
    loribee59, Dec 21, 2004
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