Broadband modem/server connection fails, yet connection diagnostic says all OK

1) Using IE to connect to the web via broadband now produces the pro
forma page to say IE can't display the page, after working correctly.
2) Launching the connection diagnostic from the same page gives a
clean bill of health as according to it's log the following tests were
successful:-
HTTP: no error connecting to www.microsoft.com:
HTTPS: no error connecting to www.microsoft.com:
FTP: no error connecting to ftp.microsoft.com:
(NB I'm quoting the error messages from memory so the exact words
could well differ)
3) To check spelling I tried "MS update" from the tools menu of IE, to
no avail.
4) Calling Amazon and Google from previously working favourites also
fails.
5) The broadband connection is to SKY UK using their supplied Netgear
wireless router.
6) Addressing the modem via IE on "192.168.0.1" also fails with the
same message.
7) The faulty kit's across town with an acquaintance, so my response
time to suggestions will be slow.

I suspect that re-installing the modems drivers etc. will cure the
problem, however I would appreciate any advice before I go ahead and
try it, with the consequent loss of information on the problem.
There is a copy of the system when it was working, made using Ghost,
which I'm not keen to use as it just might contain the seeds of the
problem.

Thanks for any possible help.
Jim Tavendale.

 

In message <>, Jim Tavendale

[cut]

Does http://192.168.0.1/ also fail?

There aren't modem drivers per se. The PC should connect via network
cable (or wireless) to the Netgear which runs the ADSL connection, hands
out IP Addresses to connecting PCs etc.

Do Start > Run > cmd > Enter
then do ipconfig /all Enter

Look for the IP Address of the interface connected to the Netgear, it
should be in the range 192.168.0.X and the default gateway should be
192.168.0.1

If this isn't so then look at the Properties of the interface in Network
Connections, specifically TCP/IP Properties.

If it is so then in the same window do
ping 192.168.0.1
and see if you get a response from the Netgear. If you do then you
should be able to get into the Netgear setup via the http:// above using
a web browser.

Good luck

 

I don't think I tried so will try when I have access to the kit
(Probable not before the W/E).

Thanks for sorting me out, I got the SKY activation mixed up with the
modem drivers, in my mind.

 

Sorry for the delay in reporting back, I only got access to the kit
this afternoon.

The problem was that both my Firewall (Zone Alarm) and Antivirus (AVG
free) were blocking the connection so. I therefore so no cure when I
momentary cancelled each one in turn

 

Do Start > Run > cmd > Thanks Tone.
Phil
Kyle

1st Lt. Old Skool Death Squad

May Your Sigs Be Long and Preposterous.