BitDefender

Discussion in 'Computing' started by Josh, Jul 24, 2014.

  1. Josh

    Josh Guest

    Got an email from PayPal a few days ago and my account was debited
    $104.95 by BitDefender via Digital River. I use BitDefender but have
    never bought it online. How could they possible debit my account
    without my knowledge or consent, and certainly without my PayPal
    password? I guess it doesn't pay to deal with a Romanian mob whose
    only claim to fame is providing the roaming gangs of card scammers.

    All I have got from BitDefender so far is the usual form emails. It
    doesn't seem to matter what I say, nobody actually reads it. The
    latest email says, in part "we are sorry to hear that you have
    technical issues. Our support team is here to help". Yeah, the only
    help is helping themselves to my money. It makes me wonder just how
    secure PayPal is. I have opened a "fraudulent transaction" with
    PayPal, but they are very nearly as bad as BitDefender. It's getting
    increasingly more difficult to actually talk to someone on the phone,
    and even then you are likely to end up in Manilla or Delhi.

    Some comedian said that he was so sick and tired of "press button 1 or
    this, and button 2 for that" and when you go through about 10 menus,
    you're cut off and have to start over. He said just for once he would
    like to hear the recording say "Press button 0 to deliver a lethal
    electric shock to our customer service manager".

    I'd sure like to deliver a shock to those at BitDefender and PayPal.
     
    Josh, Jul 24, 2014
    #1
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  2. Josh

    Petzl Guest

    Had my Skype account disabled because I didn't want and cancelled
    Auto-renewal?
    PayPal are shit when it comes to disputing transactions.
    PayPal also requre new password after any every dispute (not my first)
    Wish there was an alternate
    ClickandBuy I had to use for my news provider "individual.net" but
    they are like tits on a bull with very little retailers using them
     
    Petzl, Jul 24, 2014
    #2
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  3. Josh

    Clocky Guest

    A Macedonian one told me that you should never trust a Slav.

    I trust him on that.
     
    Clocky, Jul 24, 2014
    #3
  4. Have you checked the e-mail headers to make sure it actually came from
    PayPal?

    Have you checked the top of the PayPal message to make sure that it refers
    to you by full name (as opposed to "dear customer")?

    There're a crapload of fake payment e-mails doing the rounds, doing their
    best to steal your PayPal log-in details. They send you a "we've just billed
    you" e-mail with a "click here to dispute or check this" link which leads to
    an entirely unrelated (but identical-looking) site, which happily scoops up
    the username and password of the unwary. What you've just described sounds
    very much like one of those.

    If you've already clicked on such a link to get to PayPal, immediately log
    into PayPal *MANUALLY* (by typing the address into your browser) and change
    your password, then check your account for unauthorised transactions.
     
    Bob Milutinovic, Jul 24, 2014
    #4
  5. Josh

    Josh Guest

    The PayPal email was genuine. A few minutes ago I got another one from
    PayPal confirming that the transaction was fraudulent, and my account
    had been credited for the full amount. Several emails to BitDefender
    were answered with auto generated nonsense. I just spoke to PayPal on
    the phone, and they confirmed that BitDefender had refunded the money.
    What I wanted to know from BitDefender was how could they have debited
    my PayPal account without my knowledge or consent, and moreover
    without my password. Below is their response, again completely
    ignoring my request for an explanation. Since this mob are in the very
    business of preventing this sort of thing, I think I should take the
    matter further.

    Dear xxxxxxx,

    Thank you for your reply.

    The Bitdefender team wishes to express regrets for your choice.

    We hope that you will reconsider our products in the future and please
    do not hesitate to contact us if you have any question about the
    security of your system.

    As requested, your order has been refunded and the returned amount
    AUD104.95 will be visible in your account in 7 business days.

    If you decide to give our product another try in the future, please
    use the link below to place a new order and you will also benefit from
    a special offer:

    ,,,snip...

    Please let us know if you require further information regarding this
    matter.


    Have a great day!

    Best regards,
    Daniel Margarint
    Bitdefender Support Team
     
    Josh, Jul 25, 2014
    #5
  6. Josh

    atec77 Guest

    Get a dedicated ebay bank account empty unless your making a

    transaction adding just the right amount of money to allow that , no
    more problems

    --









    X-No-Archive: Yes
     
    atec77, Jul 25, 2014
    #6
  7. I'm a Slav, and I agree with him ;-)
     
    Bob Milutinovic, Jul 26, 2014
    #7
  8. Josh

    Damian Guest

    What's the connection between being Romanian and being Slavic??!! While the
    strong Slavic influence is obvious in Romanian culture, language, etc, it
    wouldn't be correct to describe Romanians as slavs, IMO.
     
    Damian, Jul 26, 2014
    #8
  9. Josh

    Damian Guest

    I get heaps of this paypal look alike phishing crap. Paypal can't do
    anything about that.
    Only option for average Joe is to avoid clicking any links comes through
    such emails from sources attached to their finances.
     
    Damian, Jul 26, 2014
    #9
  10. Josh

    Damian Guest

    I had(have) a Greek friend said the same thing about Macedonians. ;-)
     
    Damian, Jul 26, 2014
    #10
  11. Josh

    Damian Guest

    If you already haven't, run a complete spyware scan with Adware or Spybot.
    Your PC may be even infected with hacker software like keyloggers.
    Not to mention a complete virus scan with AVG or Avast or something similar.
    If you haven't authorized that transcation or any trascation without that
    time frame with paypal, it's pretty bad news.
    Your paypal account obviously has been compromised. How?!! FIIK!!!
     
    Damian, Jul 26, 2014
    #11
  12. Romanians _are_ Slavs by race; the non-Slavic influence comes from the Roman
    empire, and their language leans away from other Slavic languages and more
    toward Latin (with copious adaptation and bastardisation through the
    centuries).

    http://en.wikipedia.org/wiki/Slavs

    http://linguistics.byu.edu/classes/ling450ch/reports/romanian.html
     
    Bob Milutinovic, Jul 26, 2014
    #12
  13. Josh

    felix_unger Guest

    but you need to have a backup source of a CC or bank account with
    paypal, so if there's insufficient funds in the pp account, pp can use
    the alternative source. dunno if it was always like that but it is now
    afaik.
     
    felix_unger, Jul 27, 2014
    #13
  14. Josh

    Clocky Guest

    Lol :)
     
    Clocky, Jul 28, 2014
    #14
  15. Josh

    Damian Guest

    My Romanian mate who lives in Romania doesn't like it. :))
    He says the slavic influence comes from the bastardization through
    invasions. ;-)
    BTW, I made up the second sentence. First one is true. :)

    Why did the Romanians side with Hitler, if they're dominantly slavs??!!
    Probably the same reason, the Ukranians welcomed Hitler at the beginning??!!
    'Cos they didn't like the Soviet(union)?!
     
    Damian, Jul 28, 2014
    #15
  16. Josh

    Damian Guest

    I wish it's that simple. Paypal account is connected with your bank account
    or credit card.
    credit card hit happens instantly. Bank account hit happens indireclty by
    the bank hitting you with an overdraw fee.
    Happened to me once, when paypal stuffed up one of my transactions by taking
    money out of the bank account instead of credit card.
    I had about couple of dollars in the account(for obvious reasons), yet I was
    still hit with a $40 overdraw fee, which the bank eventually refunded when
    I threatended them of closing the account.
    You can't have a paypal account nowadays without having a bank account
    connected to it.
    What you can do though, is to close the bank account and change the credit
    card number, if you are not plannig to use the paypal account for a while.
     
    Damian, Jul 28, 2014
    #16
  17. Josh

    Damian Guest

    It's all changed now. Paypal won't allow opening an account without having a
    bank account(or credit card) attached to it.
    You can open a paypal account, but you need to attach one of the above two
    sources make any purchases or receiving money.
    They insist on a bank account nowadays.
     
    Damian, Jul 28, 2014
    #17
  18. That'd be in order to attain their accreditation as a financial services
    provider in Australia - the government doesn't want anyone using a PayPal
    account as an untraceable (and untaxable) slush fund.

    Prior to that, you'd be able to (in theory at least) earn a fortune online,
    and as long as you didn't try to draw the earnt funds back into a physical
    bank account, the government couldn't touch you.
     
    Bob Milutinovic, Jul 29, 2014
    #18
  19. Why did the Poms initially side with Hitler?

    Why did the Russians initially sign a non-aggression treaty with Hitler?

    Why can't geneticists figure out how to breed the "politician" gene out of
    existence?

    Why is it still, even in this day and age, illegal to kill politicians?
     
    Bob Milutinovic, Jul 29, 2014
    #19
  20. Josh

    SG1 Guest

    I have always maintained that the number one fault with Australians is that
    "They don't assisinate polititians."
    Maybe it is time to change this defect in our makeup.
     
    SG1, Jul 29, 2014
    #20
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