I have an issue with my iPhone. Here is a discussion among users\nregarding this problem:\n[url]https://discussions.apple.com/thread/4363533?start=0&tstart=0[/url]\n\nAnyway, my iPhone is new, so I used Apple's free support. I opened a\ncase via Apple's web site, yesterday.\n\nI got an immediate callback from a technician, which is good. After\nspeaking with the technician for a few minutes, he offered to call me\nback at a different phone number to continue working on my issue. He\nnever called back. He closed the case too, without comment.\n\nToday, I used the Apple web page to get another technician to call me.\nShe emailed me a web page which, according to her, would help me with\nmy problem. We said our goodbyes, and I retrieved the web page. It was\ncompletely irrelevant to my issue. The technician closed my case too.\nAgain, without comment.