Acronis True Image 7.0: Image verify, and bootable DVD image write?

Discussion in 'Storage' started by Matt, Jan 14, 2004.

  1. Matt

    Matt Guest

    Hello,

    I am evaluating Acronis True Image 7.0, have previously only used
    DriveImage and Ghost (2003).

    True Image so far looks truly impressive. However, I have 2 key
    questions/concerns:

    1) Image verify

    I created an image, then verified it with the source partition (my
    WinXP system parition), and the image "verified successfully." I then
    removed and added a couple minor files to my source partition, reran
    the verify, and I still get the "verified successfully" message.
    Bummer, not what I expected. :( What makes it verify unsuccessfully?

    2) Creating bootable DVD image write disks that can "refresh" a
    system?

    I want to copy TrueImage image files to a DVD that I can make bootable
    such that I insert the DVD into a system, reboot, and the system
    automatically and with no human input required (except for maybe a
    "verify system refresh" confirmation button) reset the designated
    partition back to the state of the image.

    Norton seems to have some docs on how to make this (at least for a
    CD):

    http://service1.symantec.com/SUPPOR...56952006d83d1&dtype=&prod=&ver=&osv=&osv_lvl=

    TrueImage claims DVD writing...but can it handle my above scenario
    requirements?

    Thanks for any help,
    Matt
     
    Matt, Jan 14, 2004
    #1
    1. Advertisements

  2. Matt

    Harvey Gratt Guest

    I am also interested in the Acronis True Image 7.0 product. Have you had
    any luck in getting answers from their sales and/or tech people?

    I have left 4 different phone messages to have a sales person call me,
    to no avail. I then purchased the boxed version of the product online (I
    wanted a CD and hard copy manual) only to be informed later that it was
    backordered. I have also emailed tech support with several question -
    again no response.

    I am concerned about the level of support that I will get from Acronis.
    Have you had luck in making contact with them? If so, how did you do it?

    Thanks,
    Harvey
     
    Harvey Gratt, Jan 14, 2004
    #2
    1. Advertisements

  3. Matt

    Matt Guest

    My email to Acronis support below represents the extent of my contact
    with Acronis. (Note that my original email has embedded web links
    that the text below does not show.) I just sent this note a few
    seconds ago, and have only received an automated response back. If I
    remember to do it (no guarantees), I'll post back here if I get a
    human followup.

    -Matt


    Date: Wed, 14 Jan 2004 13:39:31 -0600
    To:
    From: Matt
    Subject: Create bootable DVD with system reload image?

    Can I create bootable DVD image write disks that can "refresh"/reload
    a system using TrueImage (any version)?

    I want to copy TrueImage image files to a DVD that I can make bootable
    such that I insert the DVD into a system, reboot, and the system
    automatically and with no human input required (except for maybe a
    "verify system reload" confirmation button) reset the designated
    partition back to the state of the image.

    Norton seems to have some docs (see the link here) on how to make this
    (at least for a CD) using Ghost 2003. Can similar process happen with
    TrueImage?

    TrueImage claims DVD writing...but can it handle my above scenario
    requirements?

    I have also started this usenet thread asking about this, so far, the
    one response I have thinks that there is no means to do this.

    -Matt
     
    Matt, Jan 14, 2004
    #3
  4. Matt

    CS Guest

    On Wed, 14 Jan 2004 19:43:23 GMT, Matt

    Don't know if you looked at the FAQ posted on the Acronis web site
    with regard to True Image 7.0.

    According to their FAQ, DVD disks must be formatted (UDF) prior to use
    by using a program such as Nero InCD, Roxio DirectCD, or Veritas DLA.

    Again from their FAQ, it seems to indicate that you can write the
    images to your hard drive and then burn them direct to DVD. You would
    of course have to use your DVD burning program to make the disk
    bootable. However, it would seem to me that the True Image program
    would also have to be on the DVD so that the process is automatically
    run upon bootup.
     
    CS, Jan 14, 2004
    #4
  5. Wd,
    I also purchased Acronis 7.0, an upgrade from 6.0. I had difficulty
    backing up my system and contacted tech support. I would start a
    backup, and it always ended with an error message saying the back up had
    errors but did not indicate what was wrong. Acronis responded with
    some new dll files and the backup ran ok. I have not had a chance to
    restore it to see if it works. I reverted back to Ghost 2003 and have
    had no probs at all, it works and works correctly every time. Acronis
    is probably a good product but I am a bit reluctant to use it for my
    image backup as Acronis would never tell me why I was having problems,
    and what they did to correct it. My messages to Acronis about what they
    did to fix it went by the way side or so it seems.
     
    Kyle Goodnight, Jan 15, 2004
    #5
  6. Matt

    Harvey Gratt Guest

    I just received an email from Acronis tech support answering my
    questions. I feel better now.

    Harvey
     
    Harvey Gratt, Jan 15, 2004
    #6
  7. Matt

    Rod Speed Guest

    So what were their answers ?

     
    Rod Speed, Jan 15, 2004
    #7
  8. Matt

    Harvey Gratt Guest

    O.K, the first set of questions/answers is as follows (pretty basic
    stuff, but I'm new to this):
    ------------------------------------------------------------------------------
    ------------------------------------------------------------------------------
    Dear Harvey,

    Thank you for interest in Acronis software!

    I have placed my answers inline.



    Yes. But you will have to move all image archvie volumes (files).


    Nothing special is required. Acronis True Image bootable media is based
    on Linux that has its own USB drivers.



    Yes.

    You can purchase Acronis True Image at http://www.acronis.com/sales/online

    -- Sincerely yours, Dennis Dementiev
    -----------------------------------------------------------------------------
    -----------------------------------------------------------------------------
    Note that I'm not sure about the answer for being able to see hidden
    partitions, specifically the hidden OS recovery partion on an IBM R40
    Thinkpad (there have been other threads on this).

    Also, they have responded to a follow question about boot time
    availability of a USB2 PC Card adaptor for a DELL I7500 laptop
    (win98se). They said that since the USB drivers are on their bootable
    CD, I should have access to my external HDD via the PC Card at boot time
    (no need to load a minimaal OS).

    Harvey
     
    Harvey Gratt, Jan 15, 2004
    #8
  9. Matt

    Jeff Malka Guest

    I have Acronis's TrueImage 7 and used it to save and restore to/from a USB
    external HD. Worked well, but I am thinking of asking for a refund because
    their support is really poor. Slow or no email answers and their toll-free
    phone connects to a mailbox with no return call so far.

    It's a shame because their product seems good. However in such a critical
    piece of software I cannot use it and depend on it if I cannot get good
    support.

    --

    Jeff McPherson
    Email address deliberately false to avoid spam

    Outgoing mail is certified Virus Free by AVG
     
    Jeff Malka, Jan 15, 2004
    #9
  10. Matt

    Rod Speed Guest

    Backup software is different tho, if you need support when attempting
    to restore after a drive failure, you need decent support.
    It is indeed.
     
    Rod Speed, Jan 16, 2004
    #10
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.