Acer 3201w Delayed Warranty Return dabs.com or ACER

Discussion in 'DIY Computers' started by Nick Le Lievre, Jul 22, 2006.

  1. Hi bought an Acer 3201w 32" Widescreen LCD TV from dabs.com on 13/04/06 with
    a 90 day warranty as it was in they're used section becuase it has a cracked
    speaker. Anyway it arrived about 2 weeks after ordering and then I didn't
    get to use it for 9 weeks further weeks becuase I was in hospital.

    Anyway right from the start I noticed image discoloration when watching TV
    particularly on skin tones and esp when anything red was onscreen. Also when
    connected to the PC the same thing in red area's of the screen I have a
    couple of photos

    http://nicklelievre.bounceme.net/distorted1.jpg
    http://nicklelievre.bounceme.net/distorted2.jpg
    http://nicklelievre.bounceme.net/distorted3.jpg
    http://nicklelievre.bounceme.net/distorted4.jpg

    Anyway I was reluctant to send it back at first becuase I only just got it
    and it works 90% except when there's red on screen or during scenes where
    skin tones are close up while watching tv amongst other things including any
    red. Seeing as my 90 day dabs warranty has run out I was thinking I should
    be able to send it back to Acer and I have contacted them despite the fact
    it has a cracked speaker it should have a full warranty with them shouldn't
    it.

    Anyway what are Acer like for warranty returns and what do you think of the
    problem as depicted.
     
    Nick Le Lievre, Jul 22, 2006
    #1
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  2. Are you using a VGA cable? Have you tried using another one?

    ss.
     
    Synapse Syndrome, Jul 23, 2006
    #2
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  3. I am using a VGA cable. The problem isn't just with the VGA output watching
    TV exhibits the same problems.
     
    Nick Le Lievre, Jul 23, 2006
    #3
  4. Nick Le Lievre

    Dr Zoidberg Guest

    So not much use then
     
    Dr Zoidberg, Jul 23, 2006
    #4
  5. Well its a bit off putting when you got something red on screen. Also when
    watching tv its bad when there's a face close up on screen. So not MUCH use
    no but I put up with it for just over a month but its gotta go back really -
    I suppose I`ll have to pay for the collection when Acer get back to me.
     
    Nick Le Lievre, Jul 23, 2006
    #5
  6. I returned an Acer N35 Satnav/PDA to Acer for the 'standard' warranty
    repair - i.e. socket for connection between device and PC wears out after
    8mnths. They picked up the device quickly, but took 5 weeks to repair it.
    They said the main boards were out of stock. I rang on more than one
    occasion and couldn't get to the bottom of whether the repair centre was an
    independent company or subsidiary of Acer. I felt the woman I spoke to had
    a very uncaring attitude - as if is should be no problem to me waiting over
    a month for a repair, and so I guess my overall view on Acer warranty was
    that I got the thing back, repaired, after too long a wait and with the
    feeling that they don't care too much about their customers. I would not
    buy Acer again as a result of my experiences.

    Good luck!

    Pete
     
    Peter Boulton, Jul 23, 2006
    #6
  7. Nick Le Lievre

    Dr Zoidberg Guest

    Why on earth would you put up with such a major fault for even 24 hours?

    Anyway , I thought you bought one of those no-name cheapo tvs already?
    Quite likely
     
    Dr Zoidberg, Jul 23, 2006
    #7
  8. I was in the situation of just getting it and not wanting the hassle of
    sending it back. I thought I could put up with it but now I`m sick of the
    problem and want it replaced.
    I did but that was faulty also. It wasn't a no-name it was a Conrac.
    About £ 30 then no doubt and I'll have to explain to them that one of the
    speakers is cracked already and not to worry about it - I`m not sending it
    back becuase of that.
     
    Nick Le Lievre, Jul 24, 2006
    #8
  9. Nick Le Lievre

    Dr Zoidberg Guest

    I say again , how did you ever think this was acceptable.
    And can you honestly say you had every heard of them before?

    If you want a decent flat panel then just spend the money on a proper
    branded one.
     
    Dr Zoidberg, Jul 24, 2006
    #9
  10. I didn't but I just tried to put it to the back of my mind.
    No I can honestly say I hadn't lol
    I thought Acer were good heh just got a bad'un thats all.
     
    Nick Le Lievre, Jul 24, 2006
    #10
  11. Just recieved this via email

    "Hi,

    I bought one of these TV's from ebuyer. Acer fixed this same problem 3
    times (new main board fixes the problem for a few weeks) until I had enough
    and sent it back to ebuyer who gave me a refund. They were actually very
    good - full refund issued the day they got the TV back.

    On one of the times I was dealing with Acer I did mention getting my money
    back, and they said that it was the retailer who I bought it from that is
    responsible for that - don't know how true that it though.

    Get rid of the TV asap, and get your money back."

    I can't send it back to dabs.com for a refund becuase its now outside its 90
    day warranty so it looks as though I could be shafted.
     
    Nick Le Lievre, Jul 25, 2006
    #11
  12. Nick Le Lievre

    higgy Guest

    They don't stock any spare parts, from what I understand. Everything is
    imported (presumably by carrier pigeon) from the manufacturers plants, in
    China, IIRC. A faulty harddrive swap-out took them about 6 weeks for me.
    The CS guy was very friendly, though.


    higgy.
     
    higgy, Jul 28, 2006
    #12
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