Re: Epson scanner stopped working

Discussion in 'DIY Computers' started by Johnny B Good, Mar 30, 2010.

  1. The message <>
    from Geoff Bayes <> contains these words:

    > Epson DX7450
    > Windows Vista, Service Pack 2

    > This combined printer/copier/scanner was installed in June 2008 and
    > has worked fine ever since, although the scanner is used only
    > infrequently.

    > A couple of days ago I tried to open Scan Assist, the Epson scanner
    > utility, and received an error message saying that it could not start.
    > The Microsoft Paint program and Corel's Paint Shop Pro X both stated
    > that the system had no scanners attached.

    > So I unplugged the Epson, rebooted the computer, ran all the Epson
    > uninstall routines I could find, ran Control Panel\Programs and
    > Features and uninstalled anything with Epson in it and searched the
    > drives for anything relating to Epson and deleted it. I did NOT touch
    > the registry.
    > Then I used the Epson installation CD (Custom Install) to install
    > Epson Scan, Epson Printer Driver, Epson Easy Printing Module and Epson
    > Copy Utility.
    > It now printed, it copied, but it still did not scan.

    > I uninstalled everything again but this time I went through the
    > registry. Anything relating to Epson was deleted until I came to
    > several entries which would not delete. The first one was:

    > HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\STORAGE\Volume\1&19f7e59c&0&_??_USBSTOR#Disk&Ven_EPSON&Prod_Stylus_Storage&Rev_1.00#7&1eb51db9&0&4C34303036479F9269&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}

    > which pointed to:

    > "Capabilities"=dword:000000a0
    > "HardwareID"=hex(7):53,00,54,00,4f,00,52,00,41,00,47,00,45,00,5c,00,56,00,6f,\
    > 00,6c,00,75,00,6d,00,65,00,00,00,00,00
    > "ClassGUID"="{71a27cdd-812a-11d0-bec7-08002be2092f}"
    > "Driver"="{71a27cdd-812a-11d0-bec7-08002be2092f}\\0005"
    > "Class"="Volume"
    > "Mfg"="@volume.inf,%msft%;Microsoft"
    > "Service"="volsnap"
    > "DeviceDesc"="@volume.inf,%storage\\volume.devicedesc%;Generic volume"
    > "ConfigFlags"=dword:00000000

    > Now I'm lost. I'm _guessing_ that these entries are corrupt and that
    > their presence is preventing a clean re-install, but I don't know. And
    > I don't know how to fix it.

    > I've installed just the printer software and drivers this time. It
    > prints fine and it copies as well. This computer dual-boots with
    > Ubuntu 9.10 and after a bit of fiddling (because I've never tried to
    > scan anything in Linux) the scanner works fine there. But I really
    > could do with it working in Windows, so any ideas?

    Probably a screw up with the USB interfaces. You could try uninstalling
    _everything_ under the USB section in device manager and let windows
    re-install them all on next reboot.

    This has often solved usb related problems in many such similar
    situations. Oh, and when you re-install that Epson MFC device, don't
    plug it in until _after_ all the drivers, particularly the scanner
    related ones, have been installed. This seems a common requirement when
    it comes to image capture devices of any sort that use that bodge of an
    interface we call USB.


    Regards, John.

    Please remove the "ohggcyht" before replying.
    The address has been munged to reject Spam-bots.
    Johnny B Good, Mar 30, 2010
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