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USB storage device will not install

 
 
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      Nov 3rd, 06, 10:53 PM
A just purchased Kingston 1GB USB 2.0 Data Traveler will not fully install in Windows XP Pro SP2

Appears to install, allocates a free drive letter, shows up in both

Device Manager/Disk Drives/Kingston Data Traveler 2.0 USB Device..)

and Disk Management/.......KINGSTON (G:)......984MB FAT......Healthy (Active)

but does not show in My Computer and is therefore not accessible or functional

The system has one partitioned 80 Gb HD......(C:) FAT 32 AND (E:) NTFS

(D:) AND (F:) ARE DVD Drives and (A:) is a 31/2 Floppy Drive

The only other USB device connected is a Microsoft Optical Wheel Mouse

The storage device installs perfectly on a similar system

Any help would be most appreciated as I am extremely confused..........thats being polite of course :?
 
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      Nov 4th, 06, 2:33 AM
Hey, welcome to THQ Stray.

Ok, you may need to format the usb drive.

If you go back into 'Disk Management' and right mouse click on the usb drive then click on format. I hope that helps.
 

 
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      Nov 4th, 06, 11:28 AM
Did not work Goober but thanks for the advice.
Device is new and unused and installs perfectly on a sister machine.
Suspect it is deeper.
I had sound problems after trying to install an old webcam recently until the registry was tweaked.........dont know if there is any connection with this though

Just want my new toy to work :-(
 
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      Nov 4th, 06, 11:29 AM
So, when you install it you don't get any kind of error message at all?
 

 
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      Nov 4th, 06, 11:34 AM
Here is what the website suggests:
Quote:
I have a Windows 2000, Windows XP or Windows Millennium computer and my Kingston DataTraveler will not install properly. What could be the problem?
Resolution: Since there are several possibilities, we have provided a list of trouble-shooting procedures that you should follow:
  1. Make sure the DataTraveler is plugged directly into one of the main USB ports, located on the back of the PC. If you are using a USB port on the front of the computer or a USB HUB, these connections may not distribute enough power to support the High Speed 2.0 USB device. Also, if you are using one of the USB ports on the back of the PC and your system has four USB ports, you will need to use USB ports 1 or 2 since USB ports 3 and 4 may not distribute enough power to support the High Speed 2.0 USB device.
  2. Check to see if the DataTraveler is conflicting with a pre-assigned drive letter. In order to accomplish this, follow the steps below:
    1. Right-Click on 'My Computer' located on your desktop.
    2. Select 'manage.'
    3. Here you need to select 'Disk Management.'
    4. Locate the DataTraveler. Right-Click on the drive and allocate a new drive letter for the DataTraveler.
  3. If you have never installed a device on the USB ports, you should make sure they are enabled in the system BIOS. If the USB ports are enabled, you will also need to make sure the device is enabled in Device Manager. For assistance accessing your BIOS and/ or making changes to the BIOS settings, check your user's manual. To enable the device in Device Manager, follow the steps below:
    1. Access the Device Manager by going to My Computer> Control Panel> Performance and Maintenance> Administrative Tools> Computer Management then Device Manager.
    2. Locate the Kingston DataTraveler and Right-Click on the device. Select the 'enable' option.
  4. If you get an error stating, "usbntmap.sys, usbstor.sys, usbhub.sys, usbui.dll, usbmphlp.sys or usbauth.sys" are missing during the installation of the DataTraveler, and/ or the Operating System cannot locate the correct driver, follow the instructions below to locate the missing file (s).
    1. Start the Add New Hardware Wizard. Important: Do not exit the wizard.
    2. Click "Start" and select "Search." Select, "For Files or Folders."
    3. Select the hard drive as your search location.
    4. Type "driver.cab" and click Search Now.
    5. If the icon indicates the files are compressed, you will need to use Winzip to decompress the files and extract them to a specific location so the operating system can find them.
    6. Write down the location of the file.

      Note: If the driver.cab file was not found on the hard drive, insert the Windows installation CD and repeat the above steps to find the file (s) on the CD. If you still cannot locate these files, you will need to contact your system's manufacture or Microsoft for assistance.
    7. From the Add New Hardware Wizard, click the "Browse" button.
    8. Locate the "driver.cab" that you may have saved to your hard drive.
    9. Click OK to complete the installation of the files.

  5. Make sure you have the latest Service Pack for your Windows Operating System.
  6. Certain software applications and/ or drivers could cause conflicts during the installation of the DataTraveler. It is recommended that you uninstall or disable these applications and/ or drivers until the DataTraveler is completely installed. The applications/ drivers that need to be removed or disabled include Adaptec EZ CD Creator & Adaptec Direct CD, USB Scanner software and drivers, Digital Camera software and drivers, Zip Drive software and drivers and some Anti-Virus programs. Once the DataTraveler installation is complete, you can reinstall or enable these applications and drivers.
 

 
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      Nov 4th, 06, 4:43 PM
The webcam tweak could theoretically be an issue but I would try the methods above before going to the registry.
 

 
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      Nov 5th, 06, 6:06 PM
Thanks Zeus and Crimson.....had tried all that stuff before, tried again but still no joy

There are no error messages but Event Viewer gives

Event Type: Error
Event Source: Removable Storage Service
Event Category: None
Event ID: 111
Date: 05/11/2006
Time: 14:42:37
User: N/A
Computer: DAVE
Description:
RSM could not load media in drive Drive 0 of library Kingston DataTraveler 2.0 USB Device.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 01 00 00 00 ....

Microsoft Help doesn't have any answers either

Details
Product: Windows Operating System
Event ID: 111
Source: Removable Storage Service
Version: 5.2
Symbolic Name: LM_ERROR_LOAD_DRIVE
Message: RSM could not load media in drive %1 of library %2.

Explanation
The Removable Storage service could not load the media into the drive. Possible causes include:


The drive is busy.
The drive is already loaded.
There is a hardware error.



User Action
Using Windows Explorer, click the drive letter to determine whether media are already in the drive.

If the drive contains media, dismount that media.

If the drive does not contain media, follow the troubleshooting guidelines listed in the library's user guide provided by the vendor or found on the vendor's Web site.



--------------------------------------------------------------------------------


Currently there are no Microsoft Knowledge Base articles available for this specific error or event message. For information about other support options you can use to find answers online, see http://support.microsoft.com/default.aspx.


The hardware is fine as it installes in seconds on the almost identical sister machine

Not sure what 'media' is being referred to in Event Viewer as the device is empty and inaccessible and therefore I am not attempting to load or unload any media.......merely to install the device itself

What I lost Crimson in my crash after attempting to install an old Kodac webcam was something called 'wavemapper' .........as a result I couldnt hear sound on streaming or downloaded video footage, lost other sounds for computer events and my volume icon disappeared from the system tray........all happily restored now after a carefully guided registry tweak.....my first foray into registry editing.

Its possible though that other areas may have been affected as this is the only major event which sets apart the two sister machines that I am aware of.......the problem may be something else entirely though
 
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      Nov 5th, 06, 8:57 PM
What was the registry tweak?
 

 
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      Nov 5th, 06, 10:33 PM
Sounds lame but I do not recall.........just followed instructions with totally positive results
 
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      Nov 6th, 06, 12:55 AM
It sounds to me like you're at a dead end unless you can locate the tweak that was done to the registry.

Maybe someone else will have a trick or two up their sleeve.
 

 
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