Woes with ebuyer

I have been buying from ebuyer for several years
and last week they shut my account down without
warning. I'm guessing it's over an £11 RMA. They
haven't responded to any emails or enotes

Anybody been in the same position?

LP wrote:
> I have been buying from ebuyer for several years
> and last week they shut my account down without
> warning. I'm guessing it's over an £11 RMA. They
> haven't responded to any emails or enotes
>
> Anybody been in the same position?

Nope, they've always been very good to me. You can't force them to do
business with you, but you could probably open a new account and their
computer might not care too much. Did you get your £11 back?

Tim.. wrote:
> "LP" <> wrote in message
> news:...
>> I have been buying from ebuyer for several years and last week they
>> shut my account down without warning. I'm guessing it's over an £11
>> RMA. They haven't responded to any emails or enotes
>>
>> Anybody been in the same position?
>
> Ring them, and insist they explain why it is exactly they have closed
> your account?

Insist away, but they have no obligation to explain anything to the OP.

In message
<5a393aae-ef5c-4860-88c1->,
James Harris <> writes
>On 10 July, 15:33, "GB" <NOTsome...@microsoft.com> wrote:
>> Tim.. wrote:
>> > "LP" <blahblahb...@blah.blah> wrote in message
>> >news:...
>> >> I have been buying from ebuyer for several years and last week they
>> >> shut my account down without warning. *I'm guessing it's over an £11
>> >> RMA. *They haven't responded to any emails or enotes
>>
>> >> Anybody been in the same position?
>>
>> > Ring them, and insist they explain why it is exactly they have closed
>> > your account?
>>
>> Insist away, but they have no obligation to explain anything to the OP.
>
>Except one of courtesy. The whole thing is probably a small issue
>grown large due to a breakdown in communication. They would probably
>be only too glad to explain the issue if the OP calls them in a spirit
>of amity.

Never ascribe to malice that which can adequately be explained by
incompetence.



--
Bernard Peek

James Harris wrote:

> The whole thing is probably a small issue
> grown large due to a breakdown in communication.

Why do you need to jump to this (wrong) conclusion?

Ebuyer shipped out the wrong ink jet cartridge. I
raised an RMA with them and it lay there dormant
(awaiting allocation) for 3 weeks or so before
they sent me the following email;

"your returns request has been cancelled by out
system. This is due to no action being taken on
the open request".

That is 'no action' by ebuyer themselves (and yes,
with the two spelling mistakes).

When I tried to log in to my account the same day
I got, "Sorry, the account you are trying to
access is now inactive", and that's the way it's
been ever since. I've emailed and enoted them and
nadda. All seems rather strange to me.

On Fri, 10 Jul 2009 18:00:50 +0100
LP <> wrote:

> James Harris wrote:
>
> > The whole thing is probably a small issue
> > grown large due to a breakdown in communication.
>
> Why do you need to jump to this (wrong) conclusion?
>
> Ebuyer shipped out the wrong ink jet cartridge. I
> raised an RMA with them and it lay there dormant
> (awaiting allocation) for 3 weeks or so before
> they sent me the following email;

Are you sure you weren't supposed to telephone them to activate the RMA?
That's what happened last time I had to RMA something to eBuyer. When I
saw I'd have to phone them I wasn't at all happy about it, but it turned
out to be quite quick and painless to get through to a real person able
to deal with my request.

--
TH * http://www.realh.co.uk

Tony Houghton wrote:
>
> Are you sure you weren't supposed to telephone them to activate the
> RMA? That's what happened last time I had to RMA something to eBuyer.
> When I saw I'd have to phone them I wasn't at all happy about it, but
> it turned out to be quite quick and painless to get through to a real
> person able to deal with my request.

I've RMAd stuff to them just using the enotes system.

LP wrote:
>
> Ebuyer shipped out the wrong ink jet cartridge. I
> raised an RMA with them and it lay there dormant
> (awaiting allocation) for 3 weeks or so before
> they sent me the following email;

I think you need to write a letter before action, rejecting the goods as
unfit for purpose as they weren't what you ordered, followed up if necessary
by MCOL. At some stage it will get looked at by someone with half a brain.
Of course, with your account closed, can you still prove what you did order?

On Fri, 10 Jul 2009 20:12:19 +0100
"GB" <> wrote:

> Tony Houghton wrote:
> >
> > Are you sure you weren't supposed to telephone them to activate the
> > RMA? That's what happened last time I had to RMA something to eBuyer.
> > When I saw I'd have to phone them I wasn't at all happy about it, but
> > it turned out to be quite quick and painless to get through to a real
> > person able to deal with my request.
>
> I've RMAd stuff to them just using the enotes system.

Yes, I always had in the past, but late last year it forced me to use
the phone. I haven't RMAd anything since then so I don't know whether it
was just a temporary policy.

--
TH * http://www.realh.co.uk