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[SOLVED] Re: Epson scanner stopped working

 
 
Johnny B Good
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      Mar 30th, 10, 8:27 PM
The message <(E-Mail Removed)>
from Geoff Bayes <(E-Mail Removed)> contains these words:

> Epson DX7450
> Windows Vista, Service Pack 2


> This combined printer/copier/scanner was installed in June 2008 and
> has worked fine ever since, although the scanner is used only
> infrequently.


> A couple of days ago I tried to open Scan Assist, the Epson scanner
> utility, and received an error message saying that it could not start.
> The Microsoft Paint program and Corel's Paint Shop Pro X both stated
> that the system had no scanners attached.


> So I unplugged the Epson, rebooted the computer, ran all the Epson
> uninstall routines I could find, ran Control Panel\Programs and
> Features and uninstalled anything with Epson in it and searched the
> drives for anything relating to Epson and deleted it. I did NOT touch
> the registry.
> Then I used the Epson installation CD (Custom Install) to install
> Epson Scan, Epson Printer Driver, Epson Easy Printing Module and Epson
> Copy Utility.
> It now printed, it copied, but it still did not scan.


> I uninstalled everything again but this time I went through the
> registry. Anything relating to Epson was deleted until I came to
> several entries which would not delete. The first one was:


> HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\STORA GE\Volume\1&19f7e59c&0&_??_USBSTOR#Disk&Ven_EPSON& Prod_Stylus_Storage&Rev_1.00#7&1eb51db9&0&4C343030 36479F9269&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}


> which pointed to:


> "Capabilities"=dword:000000a0
> "HardwareID"=hex(7):53,00,54,00,4f,00,52,00,41,00, 47,00,45,00,5c,00,56,00,6f,\
> 00,6c,00,75,00,6d,00,65,00,00,00,00,00
> "ClassGUID"="{71a27cdd-812a-11d0-bec7-08002be2092f}"
> "Driver"="{71a27cdd-812a-11d0-bec7-08002be2092f}\\0005"
> "Class"="Volume"
> "Mfg"="@volume.inf,%msft%;Microsoft"
> "Service"="volsnap"
> "DeviceDesc"="@volume.inf,%storage\\volume.deviced esc%;Generic volume"
> "ConfigFlags"=dword:00000000


> Now I'm lost. I'm _guessing_ that these entries are corrupt and that
> their presence is preventing a clean re-install, but I don't know. And
> I don't know how to fix it.


> I've installed just the printer software and drivers this time. It
> prints fine and it copies as well. This computer dual-boots with
> Ubuntu 9.10 and after a bit of fiddling (because I've never tried to
> scan anything in Linux) the scanner works fine there. But I really
> could do with it working in Windows, so any ideas?


Probably a screw up with the USB interfaces. You could try uninstalling
_everything_ under the USB section in device manager and let windows
re-install them all on next reboot.

This has often solved usb related problems in many such similar
situations. Oh, and when you re-install that Epson MFC device, don't
plug it in until _after_ all the drivers, particularly the scanner
related ones, have been installed. This seems a common requirement when
it comes to image capture devices of any sort that use that bodge of an
interface we call USB.

HTH

--
Regards, John.

Please remove the "ohggcyht" before replying.
The address has been munged to reject Spam-bots.

 
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