Computer Help Forums

Computer Help Forum > TechieHQ Office > Newsgroup Archive > DIY Computers > Cherry, Dabs, and customer service

Thread Tools Display Modes

Cherry, Dabs, and customer service

[ste parker]

Posts: n/a

      Mar 15th, 06, 2:58 AM
An all too rare example of great customer service.... Bought a wireless
keyboard/mouse from Dabs (Cherry CyMotion Pro Wireless), and even though
it's the GB version it's got a EU PSU. Emailed Dabs (and how hard is it
to find any sort of contact whatsoever?!) and Cherry, both on Friday
10th with replies received from both on Monday 13th.

Dabs say: "Thank you for your enquiry. Unfotunately [sic] we are unable
to source an adaptor [sic]. Your product return details i.e. your RMA
'returns number' will follow shortly." (and it didn't, by the way).

Cherry say: "I’m really sorry to hear that you’ve received a European
power supply in your package and certainly this should not be the case.
Unfortunately, a few ‘rogue’ sets have leaked through the net – our
German colleagues put the incorrect power supplies in a few that were
sent over here and we’ve since ordered UK versions to replace some that
were stocked at our distributor. I have some on the shelf, so I’ll send
one out in the post to you today." (and it arrived the day after I
received the email).

Result: Happy customer, with regard to Cherry at least. I'm not having
a pop at Dabs (wasn't really expecting much from them besides what they
said to be honest), but I was definitely pleasantly surprised with the
response from Cherry.

"No cars go
Where we know"
Reply With Quote

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Apalling customer service from Dabs DIY Computers 11 Feb 6th, 08 6:34 PM
Why we love idiotic customer service. Core General Discussion 4 Aug 30th, 07 3:00 PM
[SOLVED] TPG Customer Service Brissie Computing 21 Jun 8th, 04 4:08 PM
Re: Poor Customer Service from Newegg ? Guido PC Hardware 7 Jan 1st, 04 11:06 PM
Re: Poor Customer Service from Newegg ? AJ PC Hardware 0 Jan 1st, 04 2:33 AM