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Cherry, Dabs, and customer service

 
 
[ste parker]
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      Mar 15th, 06, 2:58 AM
An all too rare example of great customer service.... Bought a wireless
keyboard/mouse from Dabs (Cherry CyMotion Pro Wireless), and even though
it's the GB version it's got a EU PSU. Emailed Dabs (and how hard is it
to find any sort of contact whatsoever?!) and Cherry, both on Friday
10th with replies received from both on Monday 13th.

Dabs say: "Thank you for your enquiry. Unfotunately [sic] we are unable
to source an adaptor [sic]. Your product return details i.e. your RMA
'returns number' will follow shortly." (and it didn't, by the way).

Cherry say: "I’m really sorry to hear that you’ve received a European
power supply in your package and certainly this should not be the case.
Unfortunately, a few ‘rogue’ sets have leaked through the net – our
German colleagues put the incorrect power supplies in a few that were
sent over here and we’ve since ordered UK versions to replace some that
were stocked at our distributor. I have some on the shelf, so I’ll send
one out in the post to you today." (and it arrived the day after I
received the email).

Result: Happy customer, with regard to Cherry at least. I'm not having
a pop at Dabs (wasn't really expecting much from them besides what they
said to be honest), but I was definitely pleasantly surprised with the
response from Cherry.

--
[ste]
"No cars go
Where we know"
 
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